Outlook Email Authentication

Base de connaissances

If you are receiving "550 Access denied - Invalid HELO name" (or a similar error message) in your email client, please check your settings as follows:

Microsoft Outlook 2010 / 2013

From the Menu Bar, Click the "File" tab.
Click the Info tab on the left and select "Accounts Settings". Click "Account Settings".
Select your Email account then Click "Change".
Click "More settings".
Select "Outgoing Server" tab.
Select the box beside "My outgoing server (SMTP) requires authentication".
Select "Use same settings as my incoming email server".
Click "Ok".
Click "Next".
Click "Finish".

From the Menu Bar, Click "Tools" then Click "E-mail Accounts".
Select "View or change existing e-mail accounts" then Click "Next".
Select your Email account then Click "Change"
Click "More settings".
Select "Outgoing Server" tab.
Select the box beside "My outgoing server (SMTP) requires authentication".
Select "Use same settings as my incoming email server".
Click "Ok".
Click "Next".
Click "Finish".