Knowledgebase

 If you are receiving "550 Access denied - Invalid HELO name" (or a similar error message) in your email client, please check your settings as follows:

Microsoft Outlook 2010 / 2013

1. From the Menu Bar, Click the "File" tab.
2. Click the Info tab on the left and select "Accounts Settings". Click "Account Settings".
3. Select your Email account then Click "Change".
4. Click "More settings".
5. Select "Outgoing Server" tab.
6. Select the box beside "My outgoing server (SMTP) requires authentication".
7. Select "Use same settings as my incoming email server".
8. Click "Ok".
9. Click "Next".
10. Click "Finish".

Microsoft Outlook 2007 and earlier

1. From the Menu Bar, Click "Tools" then Click "E-mail Accounts".
2. Select "View or change existing e-mail accounts" then Click "Next".
3. Select your Email account then Click "Change"
4. Click "More settings".
5. Select "Outgoing Server" tab.
6. Select the box beside "My outgoing server (SMTP) requires authentication".
7. Select "Use same settings as my incoming email server".
8. Click "Ok".
9. Click "Next".
10. Click "Finish".